Support

Thank you for your interest in AquaMaxx. Your satisfaction is important to us. We respond to most email inquiries within 1-2 business days.

To ensure we properly address any questions, concerns or comments you may have, please direct your correspondence to the email address that best fits your reason for contacting AquaMaxx.

Most protein skimmer questions can be resolved by reviewing our comprehensive troubleshooting guide.

Protein Skimmer Troubleshooting Guide

AquaMaxx Warranty

AquaMaxx warrants all AquaMaxx products to be free from manufacturing defects for one year from the original purchase date when purchased through an authorized AquaMaxx retailer. This warranty does not cover any damages caused by misuse, neglect, alterations or improper handling / transport / maintenance / installation. Physical damages are not covered by warranty. AquaMaxx does not cover personal injury, personal loss, or other damages associated with the use of our products. In order to request warranty service, please email us at info@aquamaxxaquariums.com. A purchase receipt is required for any warranty service. Products requiring warranty service must be returned to AquaMaxx. You are responsible for the cost of shipping a warranty claim to AquaMaxx and any damages that may occur during transit. Once a returned product has been inspected, it will be repaired or exchanged at our discretion and returned to you. International and/or expedited shipping are not covered under your AquaMaxx warranty.

AquaMaxx aquariums must be used with a foam (closed-cell) leveling mat. The aquarium must be placed on a solid surface that covers the entire bottom of the aquarium and can support the entire weight of the aquarium and its contents without flexing. Surface must not have any physical dips or debris that may cause pressure points on the glass. Failure to place the aquarium on a proper surface along with a closed-cell foam leveling mat voids warranty. Pictures of installation and other physical evidence of the installation may be required for warranty service. Aquariums that are physically altered, such as drilling, exposure to temperatures lower than 40 degrees or higher than 100 degrees, or addition of other equipment that are placed on or against the glass also voids warranty.

Merchants/Retailers

If you are a merchant/retailer interested in carrying AquaMaxx products in your store, please email sales@aquamaxxaquariums.com for information about wholesale pricing and distribution.

Customer/End-Users

If you purchased our products from an authorized AquaMaxx dealer and need help troubleshooting or making a warranty claim, please emailĀ info@aquamaxxaquariums.com and our friendly support team will contact you to ensure your complete satisfaction.

Copyright 2017 AquaMaxx Aquariums. All rights reserved.